Guarantees

satisfaction guaranteedComfort, through and through.

Before we can make your home comfortable, we have to make sure you are comfortable with the process. That’s why we offer so many guarantees in writing.

You’ll be comfortable with the price, and with the fact that the price won’t change once work begins. You’ll be comfortable and safe with our Stand Up Guys who show up to perform the work. You’ll feel comfortable knowing that we’ll leave your house better than we found it…always cleaning up after ourselves

LIFETIME UNIT REPLACEMENT GUARANTEE

Our premium air conditioners, heat pumps and furnaces come with Lifetime Unit Replacement Guarantee protection for the compressor and heat exchanger to the original, registered, single-family, homeowner of a properly matched system using these high-efficiency air conditioners, heat pumps and furnaces. If the original owner should have a compressor or heat exchanger failure, we will replace the air conditioner, heat pump, or furnace with a comparable product. To receive the Lifetime Limited Warranty, online registration is required within 60 days of installation. Some restrictions apply.

FIXED RIGHT OR IT’S FREE GUARANTEE

We guarantee that repairs on your equipment are fixed right or the repair is free. If a repair fails during the season, we will repair it again absolutely free.

TRUE 24 HOUR SERVICE GUARANTEE

Your call will be answered live 24 hours a day, 365 days a year, GUARANTEED. If you go to voicemail for any reason and leave a message, you will receive a $50 Snell gift card good for any future repair or purchase.

UPFRONT PRICING GUARANTEE

Our technicians will give you an exact “to the penny” price before they move forward with any services. There will be zero add-on charges, hidden charges, surcharges, or “oops I forgot to add this on” charges! If we perform work without giving you an Upfront Price, the work is on us at no cost to you!

PROFESSIONAL TECHNICIAN GUARANTEE

If any of our staff cusses, swears, uses tobacco on your property, or is not friendly, the service repair is FREE.

25% UTILITY SAVINGS GUARANTEE

Select heating and cooling systems installed by Snell come with a guaranteed 25% energy usage reduction for the first year of operation. If the system fails to meet this minimum savings during the first year, we will pay you double the difference.

“NO LEMON” GUARANTEE

If the compressor in your air conditioner fails twice in the first five years, we will install a complete new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.

LOWEST PRICE GUARANTEE

Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and what is not included in any heating and cooling system you choose for your home. Our Price Guarantee is our promise to you that you cannot find a comparable installation for less…Or we will pay you a $50.00 bonus over the difference. All we ask is that it be a published “apples-to-apples” comparison.

PROPERTY PROTECTION GUARANTEE

All of your property – such as lawns, shrubbery, carpeting, floors, walls and furniture is protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used in all traffic areas.

$500 NO FRUSTRATION GUARANTEE

If your furnace or air conditioner/heat pump fails to heat or cool your home during the first year, we will fix it FREE, including parts and labor. If the system cannot be fixed within 48 hours, we will also write you a check for $500 for your frustration and aggravation.

PARTS & LABOR GUARANTEE

Many of our systems come with 10 year parts and 10 year labor guarantees. This means that all parts and labor are covered during the event of a breakdown of the system or a part failure. This does not include maintenance related problems. The manufacturers of furnaces and air conditioners may void this warranty without proper annual maintenance. For more information on proper maintenance learn about our Comfort Club.